Peregrine Policies

Peregrine Outfitters is a wholesale distributor that can only sell to retail stores. We do not sell directly to consumers. Please see below for Peregrine's Policies.

Policy Index:
• Backorder Program
• Credit Policy
• Freight Program
• Invoicing Disputes & Problems
• New Accounts Credit Policy
• Past Due Accounts
• Placing Orders
• Price Changes
• Returns
• Samples
• Shipping Disputes & Problems
• Terms and Conditions
• Warranties

Placing Orders With Peregrine Outfitters

We take orders by phone, mail, fax, this web site, carrier pigeon, or any way that makes you happy.
• Phone: 800-222-3088
• Fax: 800-645-500
• Snail Mail: PO Box 1500, 25 Omega Drive, Williston, VT 05495
• Email: visit our email directory to reach you sales rep.
• Web: Orders can be placed from this web site, but you must first become a registered user.

Business Hours:
Monday - Thursday: 9:00 am to 8:00 pm (EST)
Friday: 9:00 am to 6:00 pm (EST)

Minimum Order:
No dollar limit. (Some items have case packs)

Same Day Shipping:
Place your order by 1:00 pm YOUR TIME (in the lower 48), and we'll ship your order the same day.
 

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Terms & Conditions

• Open terms are contingent upon credit review of a completed and signed dealer application by our credit department
• COD certified check or Credit Card to unapproved accounts.
• We accept Visa & Mastercard.
• We cannot ship COD to International or Canadian accounts.
• Freight is F.O.B. Williston, Vermont. Buyer assumes all insurance and delivery risks of loss or damage at FOB point.
• All orders are subject to acceptance by Peregrine Outfitters Inc.
• Returned Check Charge: $15.00.

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Past Due Accounts

• We reserve the right to hold all shipments for overdue accounts.We will try to warn you, but can't guarantee it.
• A 1.5% monthly service charge will be added to all overdue accounts.
• No discounts on overdue accounts.
• Payments on overdue accounts will be applied to the oldest invoice.

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Samples

• If you would like a sample add it to a regular order.
• If you like it, pay the invoice. If you don't, call for an RA# and send it back for full credit including freight.

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Shipment or Invoicing Disputes & Problems

• You must notify us within 5 days of receipt of any shipment regarding errors, shortages, etc.
• We reserve the right to deny any claims placed at a later date.

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Warranties

• Items in this catalog are covered by the appropriate manufacturer's warranty.
• We will defer to this warranty when determining issues regarding repair, replacement, etc.

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Returns

Please use the handy Return Form in our catalog or go to the Forms Page on this web site to get a PDF (Portable Document File) version of the form.
• All returns require a return authorization (RA) number. Please call 800-222-3088 to get one.
• Ship returns to: 25 Omega Drive, Williston, VT 05495.
• Returns without an RA number will be refused.
• Return shipments should include packing list with list of items and original Peregrine invoice #.
• Peregrine Outfitters Inc. reserves the right to make final credit determination upon receipt of returned merchandise.
• Defective products and mis-ships will be credited in full, including return freight.
• Merchandise in new, re-stockable condition purchased from Peregrine is fully returnable for up to 60 days after invoice date. Items that we find are not restockable (price stickers still on them, damaged packaging, etc) will be returned freight collect or subject to a 15% restock fee at our discretion
• No returns on food items or discontinued items.

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Freight & Backorder Program

• Haz-mat & ORMD products will be shipped via ground.
• All orders are invoiced for freight. Customers whose accounts are current may refer to the freight terms below.
 
Lower 48 States:
The lower 48 states may deduct full freight UPS ground charges (excluding haz-mat charges) from the payment within terms of any invoice for orders over $500, including backorders.
• Haz-mat & ORMD products will not be shipped via air.
• Carrrier’s Haz-mat fees will be applied to each shipping container (50lb max product weight per box)
• All backorders are shipped ground freight only.
• We will automatically cancel backorders with a total value less than $50.
• No backorders on COD shipments.

Alaska & Hawaii:
Alaska & Hawaii may deduct up to UPS Zone 8 ground charges
• No Haz-mat, ORMD, COD, or backorders on shipments to Alaska and Hawaii.

Canada:
Canada may deduct ground freight charges on orders over $500. No Haz-mat, ORMD, COD or backorders will be shipped to Canada or International destinations.

International
International customers please call for terms and conditions.

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Price Changes

Peregrine Outfitters strives to offer you the lowest prices on every item in our catalog and try to hold prices for the current catalog year.

However, convincing 500 different vendors to change prices at the same time is just about impossible. Thus, there are times we must adjust prices in-season. Sometimes they go up and sometimes they go down. Either way, it is something that must be done.

Confirming prices with our customer service staff will prevent confusion when you place an order by phone. Fax orders can be confirmed by return fax with current pricing at your request. Pricing will be displayed as orders are placed on this web site.

Thank you for you understanding.

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Credit Policy

Peregrine Outfitters maintains a firm but fair credit policy. By keeping bad debt to a minimum, we do not penalize good customers with higher prices caused by the cost of maintaining those accounts that do not pay. It is in no one's best interest to allow an account to reach an unmanageable level.

To obtain open account status, new customers must complete a Peregrine Outfitters credit application. Existing customers whose accounts have been inactive for six months will also be required to complete a new form. Forms must be completed in their entirety and signed in order to facilitate processing. You will be notified in
writing of the status of your account when the credit approval process is complete.
 
Customers awaiting final credit approval or those who are in absence of a satisfactory credit rating may place orders on a C.O.D. basis (see Shipping Policy section for charges). Unless
otherwise indicated, company check, Visa, MasterCard, cash or cash equivalent are accepted forms of payment.
 
All invoices show payment terms and conditions of sale; standard terms are net 30 days. Unless otherwise indicated, prices do not include any taxes, including sales, use or excise taxes. All such taxes will be the responsibility of the customer where applicable. It is the responsibility of the customer to furnish evidence of any exemption and have compliance documents on file at Peregrine Outfitters.
 
Past due accounts (with amounts unpaid 30 days past invoice date) will be subject to finance charges up to 1.5% a month limited to the highest amount allowable under state law. Those accounts that do not comply with payment terms may be changed from open status to C.O.D. Peregrine Outfitters reserves the right to hold any orders placed on any account showing past due balances, and to require advance payment for any special orders.
 
A $15.00 charge will be assessed each time a check is returned and charged back to Peregrine Outfitters' account. We reserve the right to turn past due accounts over to outside collection agencies or attorneys. In the event that an account is turned over for collection, the customer will be charged for all collection and legal fees.

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